Privacy Policy
Last updated: July 26, 2026
This Privacy Policy explains how Clarke Elite Detailing collects, uses, stores, and shares information when customers use our website, request a quote, book a service, or communicate with us.
Information we collect
We may collect names, email addresses, mobile phone numbers, service addresses, vehicle details, appointment information, service history, photographs voluntarily provided for a quote or service, and messages sent to us.
How we use information
We use information to provide quotes, schedule and confirm appointments, deliver detailing services, communicate about bookings, send reminders and appointment updates, maintain service history, provide customer support, prevent misuse, and meet legitimate business or legal recordkeeping needs.
SMS and mobile information
Mobile phone numbers, SMS opt-in data, and SMS consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Customers who affirmatively opt in may receive automated transactional text messages from Clarke Elite Detailing concerning booking confirmations, appointment reminders, scheduling changes, service updates, and follow-up service communications. Message frequency varies based on appointment activity. Message and data rates may apply.
Reply STOP to opt out of future text messages or HELP for assistance. Opting out of SMS does not cancel an appointment and does not prevent customers from receiving essential non-SMS communications when available. Consent to receive text messages is not a condition of purchase.
Service providers
We may use service providers needed to operate the website and business, such as Vercel for hosting, Microsoft 365/Outlook for calendar functions, Resend for email delivery, and Twilio for text-message delivery. These providers may process information only as needed to provide their services and are subject to their own privacy and security terms.
Sharing and disclosure
We do not sell personal information. We may disclose information to service providers that support our operations, when required by law, to protect rights and safety, or in connection with a legitimate business transfer. SMS opt-in data and consent are excluded from sharing for marketing purposes.
Cookies and technical information
The website or its hosting providers may collect limited technical information such as device type, browser, IP address, and basic usage or security logs. This information may be used for website operation, troubleshooting, analytics, and security.
Retention
Information may be retained for scheduling, service history, accounting, customer support, dispute resolution, and legitimate business or legal recordkeeping. We keep information only as long as reasonably necessary for those purposes.
Security
We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices and requests
Customers may request access to, correction of, or deletion of personal information, subject to records we are legally or operationally required to retain. SMS consent may be withdrawn at any time by replying STOP.
Changes to this policy
We may update this policy as our services or legal requirements change. The current version will remain available at this permanent webpage.
Contact
Email ethan@clarkeelitedetailing.com or call or text 513-222-5267.